We Fill Up To
Tanks In Store
: How can i place a order ?
2 ways one is by useing the ""
button that adds stuff to the online shopping cart ,
so then you can check out by useing a credit card or
your paypal account.
Second Way : is to use
the mail or fax in order form located
just fill it out and fax to 513-734-4777 or mail with
your check or money order to Edge Paintball 2860 S.R.
125 Bethel OH 45106
:Is it safe to place my order
online useing my credit card ?
: YES .. we use a secure online
credit card service that uses a high degree of encryption
that makes it completely safe to use your credit card
: Can I place my order
by phone ?
NO ... because it is safer to
use the online transaction service than it is to place
your order by phone and there is less chance of an error
in placing your order.
How will my package
be shipped to me ?
We ship via U.P.S. all packages
are insured and trackable ... some packages over $100
may required your signature on delivery.
: How long will it take for me
to get my order ?
: Must orders take 3-5 business
days ... However some products due to demand and availability
may take up to 3 weeks ... so please allow for this
... If it has over a 1 1/2 weeks since you placed your
order you may email us below to check order status ...
PLEASE include your First,Last Name and City ,State
How do i track my package
if it has been shipped ?
check your email to see if you have received a shipment
confirmation (this would include your tracking number...
then go to www.ups.com to track your package .... if
you have a paypal account go to www.paypal.com and sign
in with your email address to see if your order is trackable
yet ... if not then email us below to see whats up.
I bought something and now i changed my mind and i don't
want it can i return it ?
Answer : Yes
Only if it is still brand new never opened and never
used in anyway. All returns are subject to a 20% restocking
Where is EdgePaintball located ?
Answer : Near
Question : Can
I come in the store to make or pickup purchases ?
Answer : Yes
... Anytime Tue-Fri 10am-5pm and Sat 10am-3pm Closed
Sun & Mon.
if i place an order for something that is out of stock
or discontinued ... How will my money be refunded to
: If you placed your order though
the online shopping cart or by mail or fax with a credit
card your money will be refunded to your credit card.
If you placed your order by mail with a money order
or check your money order will be sent back to you.
: I just received my
package and it has broken paintballs in it.
: Paintballs are usually packaged
in 4 separate bags per case. In case of a ball breakage
the entire case is not contaminated. We recommend that
you remove good paintballs being sure not to contaminate
the good paint. (Instructions: From the outside of the
bag try to locate the contaminated area and grab the
paintballs that are contaminated and pour out the good
paintballs onto an old towel. Discard the contaminated
paintballs.) If you feel that the box has been crushed
or damaged beyond reason in shipment then you may contact
UPS at 1-800-PICK UPS or at www.ups.com as your package
has been insured through them. Note: the claims process
through UPS can be lengthy. You will want to ask them
how long it will take for reimbursement.
: Can I sell used paintball products
to Edge Paintball via the internet by mail.
: NO, We do not buy any used
paintball products sight unseen. We do purchase them
if you can bring them in to our local store.
: What do I do if my
new paintball product does not shoot, leaks or simply
does not work?
Answer : #1.
See if it is something simple like a bad o-ring that
you can replace yourself if so do so/
#2. If you do not feel confident that you can diagnose
and fix the problem, please use the included list of
manufactures phone numbers (This is usually a brightly
colored paper) Call the manufacturer of your product.
All of the new products that we sell come with a manufactures
warranty. If for any reason you do not have or cannot
find the list you can check your owners manual or e-mail
us below we will be happy to get you the information
you need to get your product repaired or replaced under
Question : What
if I have a problem with a product and I don't know
who the manufacture is?
Answer : You can
e-mail us using the link below and we will get that
information to you. Please include as much information
about the product as possible so that we may better
Question : How
long will it take you guys to reply to my e-mail questions?
Answer : Generally
you will receive a reply within 24 hours. However, if
it is a weekend it may be a couple of days. We check
e-mail up to twice daily, but may not check it on Saturday
Question : Do
used products have any kind of warranty?
No they are sold 100%
as is. If there is anything visibly wrong with it we
will try our best to list it in the products description.
This does not mean that there may not be other unforeseen
Question : I have
a question that is not listed on this page, how can
I get an answer?
Use e-mail link below.
Please Send Comments Here For Fastest Response
: How can I send extra money to have my
package shipped next day or 2nd day air ?
: Use the links below to send the extra amount
needed ... please call first to make sure we have what
you need in stock and how much extra you will need to
send for shipping